Experience


Principal Product Manager 

2022 – Present

Course Hero, Remote

Driving a document intelligence team for a leading edtech firm.

Product Management Coach and Author

2021 – Present

Adaptable Product, Kirkland, WA

Created the Adaptable Product Framework for driving innovation on product teams. Published an eBook with 10+ templates and worksheets. Developing an online course at adaptableproduct.com.


Director of Product Management 

2021 – 2022

Xpanse, Bellevue, WA

Led a platform team of product managers, engineers, and data scientists to provide scalable and commercially viable solutions for a fintech startup.

Note: Company shut down after the mortgage industry crash of Q1 ‘22.


Director of Product Management 

2017 –  2021

Expedia, Seattle, WA

Led a team of product managers and data scientists to drive new capabilities in content scoring, data science, and dynamic user experiences. Proposed and delivered a major revamp of property content into a modular platform from end-to-end that drove a 4x reduction in page footprints, a 10x increase in machine learning-driven detection of problematic data, and a 400% increase in content scoring coverage. Hired a team of product managers to help execute the vision.


Senior Global Product Manager 

2013 – 2017

Expedia, Bellevue, WA

Managed multiple new product launches from end-to-end that drove up score completion rates by 5x and led to a 10x increase in image upload volumes. Pitched and launched the first reviews awards platform, the first traveler sentiment analysis trend reports, and the first content score service. Drove complete revamp of photo management tools across mobile and desktop that increased performance and stability of SLAs across regions. 


EDUCATION

MBA, Georgetown University, Washington, DC

BA, Technology & Innovation Management, University of Washington


TRAINING

BI Data Analysis, University of Washington

Certificate in Ruby Application Programming, University of Washington

UX Mobile Application Design, bloc.io